Online Review Management
Online Review Management Services for SMBs
Did you know that online reviews hold immense power? A whopping 80% of consumers say reviews have influenced their buying decisions. That’s why it’s crucial for small and mid-sized businesses (SMBs) to actively manage their online reputation.
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Retention Rate
Client Satisfaction Score
Net Promoter Score
50+ Digital Experts
Get access to the marketing experts you need, from business consultants to digital marketers, to deliver the results your company demands.
10+ Years Track Record
Navigate (and succeed) in changing market conditions with a digital marketing partner that’s helped businesses like yours succeed for decades.
500+ Reviews
Across industries, roles, and goals, businesses endorse us because we make digital marketing easier, with turn-key solutions that grow bottom line.
Accelerate ROI
Accelerate your marketing ROI by 20% or more with our all-in-one revenue marketing platform and its toolkits for SEO, PPC, reporting, and more!
Explore Custom Reporting Plans
1 LOCATION
$125
/month
2-3 LOCATIONS
$200
/month
4-5 LOCATIONS
$250
/month
- 1 location
- Up to 100 emails per location sent daily
- Custom review generation campaign
$500 (INITIAL COST WAIVED FOR EXISTING RIGHT SYMBOL CLIENTS) INITIAL INVESTMENT
- 2-3 locations
- Up to 100 emails per location sent daily
- Custom review generation campaign
$1,000 (INITIAL COST WAIVED FOR EXISTING RIGHT SYMBOL CLIENTS) INITIAL INVESTMENT
- 4-5 locations
- Up to 100 emails per location sent daily
- Custom review generation campaign
$1,500 (INITIAL COST WAIVED FOR EXISTING RIGHT SYMBOL CLIENTS) INITIAL INVESTMENT
Explore Custom Reporting Plans
ADVANCED MONTHLY REPORTING
$250
/month
- 1 location
- Up to 100 emails per location sent daily
- Custom review generation campaign
$500 (INITIAL COST WAIVED FOR EXISTING RIGHT SYMBOL CLIENTS) INITIAL INVESTMENT
PREMIUM MONTHLY REPORTING
$500
/month
- 2-3 locations
- Up to 100 emails per location sent daily
- Custom review generation campaign
$1,000 (INITIAL COST WAIVED FOR EXISTING RIGHT SYMBOL CLIENTS) INITIAL INVESTMENT
PLATINUM MONTHLY REPORTING
$1,000
/month
- 4-5 locations
- Up to 100 emails per location sent daily
- Custom review generation campaign
$1,500 (INITIAL COST WAIVED FOR EXISTING RIGHT SYMBOL CLIENTS) INITIAL INVESTMENT
Boost Your Reputation with Powerful Review Management
Today’s consumers rely on online reviews to make informed decisions. A strong online presence with social media pages and listings on relevant platforms helps you connect with new customers, attract website visitors, and ultimately drive sales.
But simply being online isn’t enough. To truly thrive, you need a system for managing and responding to customer reviews.
Our review management services leverage the expertise of our reputation management team. We’ll analyze your online presence and craft a personalized strategy to maximize the positive impact of reviews.
Ready to unlock the power of customer feedback? Contact us to connect with a seasoned strategist on our team and take your business to the next level.
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Disruptive Marketing Ideas To Accelerate The Businesses
My website isn’t getting enough traffic
We’re unable to hit our SQL and revenue goals
My website isn’t generating enough leads
My CPL from digital ad campaigns is too high
Right Symbol Review Management Services
Our review monitoring pricing packages allow you to choose a plan that’s right for your business goals. And our reputation management experts will help you manage and respond to reviews to attract more customers and keep people coming back to your business. Don’t have a review management system in place? Your online reputation could be suffering. Keep reading to find out how to leverage reviews to benefit your business.
Features
Single Location Plan
2-3 Locations
4-5 Locations
Number of stores or locations
1
2-3
4.5
Includes sites: Google Places, Facebook, & Yelp
Email alerts sent for new reviews received across platforms
Custom Frequency Available: Real-Time Daily, Weekly, Monthly
One-time standard operating procedure response guide for positive reviews
One-time standard operating procedure response guide for negative reviews
Monthly reporting on review response performance
Routing of negative reviews and consultation on responses
10/month
10/month
10/month
Monthly reporting on review response performance
Optional: Each additional review site monitored weekly for all locations (Ex. TripAdvisor, Glassdoor, OpenTable, HealthGrades, etc.)
Testimonials collected via templated landing page with custom links for each location
Different positive vs. negative feedback flow
Ability to customize templated email landing pages
Ability to upload a bulk list of customers or your account manager can send surveys to this list
Dashboard displaying a current and historical Net Promoter Score
500+ driving results
Initial campaign investment
$500 (Initial cost waived for existing Right Symbol clients)
$1,000(Initial cost waived for existing Right Symbol clients)
$1,500(Initial cost waived for existing Right Symbol clients)
Ongoing Monthly Cost
$125 per month
$200 per month
$250 per month
Single Location Plan
Number of stores or locations
1
Includes sites: Google Places, Facebook, & Yelp
Email alerts sent for new reviews received across platforms
Custom Frequency Available: Real-Time Daily, Weekly, Monthly
One-time standard operating procedure response guide for positive reviews
One-time standard operating procedure response guide for negative reviews
Monthly reporting on review response performance
Routing of negative reviews and consultation on responses
10/month
Monthly reporting on review response performance
Optional: Each additional review site monitored weekly for all locations (Ex. TripAdvisor, Glassdoor, OpenTable, HealthGrades, etc.)
Testimonials collected via templated landing page with custom links for each location
Different positive vs. negative feedback flow
Ability to customize templated email landing pages
Ability to upload a bulk list of customers or your account manager can send surveys to this list
Dashboard displaying a current and historical Net Promoter Score
500+ driving results
Initial campaign investment
$500 (Initial cost waived for existing Right Symbol clients)
Ongoing Monthly Cost
$125 per month
2-3 Locations
Number of stores or locations
2-3
Includes sites: Google Places, Facebook, & Yelp
Email alerts sent for new reviews received across platforms
Custom Frequency Available: Real-Time Daily, Weekly, Monthly
One-time standard operating procedure response guide for positive reviews
One-time standard operating procedure response guide for negative reviews
Monthly reporting on review response performance
Routing of negative reviews and consultation on responses
10/month
Monthly reporting on review response performance
Optional: Each additional review site monitored weekly for all locations (Ex. TripAdvisor, Glassdoor, OpenTable, HealthGrades, etc.)
Testimonials collected via templated landing page with custom links for each location
Different positive vs. negative feedback flow
Ability to customize templated email landing pages
Ability to upload a bulk list of customers or your account manager can send surveys to this list
Dashboard displaying a current and historical Net Promoter Score
500+ driving results
Initial campaign investment
$1,000 (Initial cost waived for existing Right Symbol clients)
Ongoing Monthly Cost
$200 per month
4-5 Locations
Number of stores or locations
4-5
Includes sites: Google Places, Facebook, & Yelp
Email alerts sent for new reviews received across platforms
Custom Frequency Available: Real-Time Daily, Weekly, Monthly
One-time standard operating procedure response guide for positive reviews
One-time standard operating procedure response guide for negative reviews
Monthly reporting on review response performance
Routing of negative reviews and consultation on responses
10/month
Monthly reporting on review response performance
Optional: Each additional review site monitored weekly for all locations (Ex. TripAdvisor, Glassdoor, OpenTable, HealthGrades, etc.)
Testimonials collected via templated landing page with custom links for each location
Different positive vs. negative feedback flow
Ability to customize templated email landing pages
Ability to upload a bulk list of customers or your account manager can send surveys to this list
Dashboard displaying a current and historical Net Promoter Score
500+ driving results
Initial campaign investment
$1,500 (Initial cost waived for existing Right Symbol clients)
Ongoing Monthly Cost
$250 per month
Enterprise
Need more information? Call Us:
Have even more locations?
Check out our expanded pricing for Right Symbol Review Management below for companies with more than 5 locations:
Features
6-10 Locations
11-25 Locations
26-50 Locations
51-75 Locations
76-100 Locations
Access To All Features Listed Above
Initial campaign investment
$2,000
$2,500
$4,500
$6,750
$9,000
Ongoing Monthly Cost Per Location
$50 per month
$50 per month
$50 per month
$50 per month
$50 per month
Need more information? Call Us:
6-10 Locations
Access To All Features Listed Above
1
Initial campaign investmen
$2,000
Ongoing Monthly Cost Per Location
$50 per month
11-25 Locations
Access To All Features Listed Above
1
Initial campaign investmen
$2,500
Ongoing Monthly Cost Per Location
$50 per month
26-50 Locations
Access To All Features Listed Above
1
Initial campaign investmen
$4,500
Ongoing Monthly Cost Per Location
$50 per month
51-75 Locations
Access To All Features Listed Above
1
Initial campaign investmen
$6,750
Ongoing Monthly Cost Per Location
$50 per month
76-100 Locations
Access To All Features Listed Above
1
Initial campaign investmen
$9,000
Ongoing Monthly Cost Per Location
$50 per month
Enterprise
Need more information? Call Us:
Trusted by over 500 of the world’s leading companies
Table of Contents
- Why should you manage reviews?
- Why invest in custom SEO reporting services from Right Symbol?
- 1. Expand your unique selling points
- 2. Maximize your team’s time
- 3. Enhance your SEO strategy
- 4. Build your social following
- 5. Grow brand awareness
- 6. Increase sales and revenue
- 7. Improve your company services
- How does Right Symbol’s online review management service work?
Why should you manage reviews?
In today’s digital world, your online reputation is critical. Reviews left by past customers can significantly impact your business, influencing whether potential customers choose you or your competitors.
Reviews hold immense weight. Platforms like Google, Facebook, Yelp, and even your own website can host reviews, and people rely on them heavily. Studies show that a significant portion of consumers check online reviews before making a purchase. Positive reviews can act as strong endorsements, building trust and attracting new customers. Conversely, negative reviews, if left unaddressed, can damage your reputation and deter potential business.
By actively managing reviews, you can shape how customers perceive your brand. Here’s how:
- Encourage Positive Reviews: Prompt satisfied customers to leave feedback by making the process easy and accessible.
- Respond to All Reviews: Acknowledge both positive and negative reviews. Thank customers for their compliments and show appreciation for their business. For negative reviews, address concerns promptly and professionally, demonstrating your commitment to customer satisfaction.
By strategically managing reviews, you can leverage the power of online feedback to build trust, strengthen your reputation, and ultimately drive business growth.
Why invest in custom SEO reporting services from Right Symbol?
In today’s digital landscape, online reviews hold immense sway over consumer decisions. A staggering 80% of users report that reviews can influence them to change their minds about a purchase. This highlights the critical role online reputation management plays for businesses of all sizes, from local stores to international franchises.
Here are seven compelling reasons to invest in managing your online reviews:
1. Expand your unique selling points
Professional online review management can significantly amplify your unique selling points (USPs). By cultivating a wealth of genuine customer reviews and feedback, you’ll be effectively showcasing the value your business brings to the marketplace.
This client feedback serves a dual purpose. It not only highlights your strengths but also illuminates areas for improvement. For instance, imagine you offer HVAC services and receive consistent feedback about technicians arriving late. By addressing this concern, you’ll directly enhance your service quality – a change that won’t go unnoticed by potential customers.
Beyond showcasing value, another powerful USP you can leverage is your Net Promoter Score (NPS). Here at Right Symbol, our online review management services include customer surveys designed to measure your NPS. This score indicates how likely your customers are to recommend your business to others.
Depending on your score (which ranges from -100 to 100), you can strategically promote your NPS to attract new clients. For perspective, the average NPS sits around 39. By consistently improving client satisfaction, you can achieve an industry-leading NPS (typically between 70 and 100) – a powerful selling point to share with your target audience.
2. Maximize your team’s time
Professional online review management offers another significant advantage: maximized team efficiency. Regardless of your industry, monitoring online reviews is crucial for maintaining a positive reputation. This task can be assigned to an in-house team member or outsourced to an agency.
Partnering with a review management company, like Right Symbol, allows you to optimize your internal team’s valuable time. This frees them to focus on core tasks that require their specialized skills and expertise. Additionally, it eliminates the need for your team to undergo extensive training on online review management strategies.
Furthermore, you gain a dedicated and experienced account manager who possesses a deep understanding of the intricacies of online reviews. Their knowledge empowers them to help you cultivate a greater volume of reviews from satisfied customers, along with valuable and actionable feedback to improve your business.
3. Enhance your SEO strategy
In today’s digital landscape, a strong online presence is vital. Consumers, regardless of whether a business has a physical location or operates solely online, turn to the internet to research, discover and compare companies. Statistics show a staggering 80% of users begin their product research journey online.
This highlights the importance of not only establishing an online presence but also nurturing its growth. Consequently, more and more businesses are prioritizing Search Engine Optimization (SEO) strategies. But what exactly is SEO? It encompasses a variety of tactics designed to elevate your website’s ranking in organic search results.
Imagine searching for something online, be it the latest smartphone or recent shipping regulations. You’ll encounter a combination of paid search results and organic search results. While paid search, also known as Pay-Per-Click (PPC) advertising, offers value, a well-defined SEO strategy remains essential.
Ranking on the first page of search results prioritizes your website for users. This positioning holds immense value because a whopping 75% of users never venture beyond the first page of search results. Additionally, unlike PPC, you’re not constantly paying to maintain that position.
This isn’t to say PPC lacks value – it absolutely does. In fact, SEO and PPC can work hand-in-hand within a marketing strategy.
The key takeaway here is that reviews can significantly enhance a local business’s SEO strategy. While Google’s organic search results consider over 200 ranking factors, reviews hold significant weight for local searches, which are influenced by a user’s location.
For local businesses, securing a top spot in search results is crucial. Why? Local searches boast a conversion rate near 100%, translating into more foot traffic, more sales, and ultimately, more revenue.
4. Build your social following
Did you know that 74% of people turn to social media for guidance on their purchases? Shockingly, only 26% of businesses leverage social media in their strategy. This means many companies, including your competitors, are missing out!
Social media offers a wealth of benefits for your business:
- Connect with existing customers: Foster stronger relationships with your current audience.
- Expand your reach: Find new potential customers who are interested in what you offer.
- Build engagement: Create a conversation with your audience, both current and future.
- Share your story: Keep everyone updated on company news, blog posts, and more.
At Right Symbol, our social media specialists are experts at maximizing these advantages for your business. We also connect social media with our online review management services. When a client gives you a glowing testimonial, we encourage them to share it on your preferred social media platforms.
These platforms could include:
- Google Business Profile
- Yelp
- Indeed
- Glassdoor
The more positive reviews your business accumulates, the more trust you build with potential customers. This is especially important considering the massive number of social media users (over 2 billion!) and the fact that online reviews are trusted 12 times more than product descriptions by consumers.
5. Grow brand awareness
In today’s crowded market, standing out is crucial. Positive online reviews are a powerful tool to build brand awareness and establish yourself as a leader. But negative reviews can damage your reputation just as quickly.
Our online review management services help you achieve two key goals:
- Cultivate Positive Brand Perception: We proactively encourage satisfied customers to leave reviews on relevant platforms like social media and your website. This showcases your commitment to quality and customer satisfaction, building trust with potential shoppers.
- Increase Brand Visibility: Positive reviews on various platforms can improve your search engine ranking, making it easier for potential customers to discover your business.
By actively managing your online reputation, you present a professional and trustworthy image to potential customers. This translates to increased brand awareness, attracting new leads, and ultimately, driving sales.
6. Increase sales and revenue
In today’s competitive landscape, online reviews hold immense power. They can significantly impact your sales and revenue in several ways:
- Building Trust with Testimonials: We strategically request reviews from satisfied customers who have opted-in for communication. These testimonials serve as powerful trust signals on your website, influencing buying decisions.
- Leveraging Social Proof on Social Media: We encourage satisfied customers to share their positive reviews on your social media platforms. This not only enhances your social media presence but also strengthens your social media strategy by showcasing authentic customer experiences.
- Data-Driven Improvement: Our team analyzes customer feedback to identify areas for improvement in your products or services. By addressing these insights proactively, you can enhance customer satisfaction, leading to more positive reviews and ultimately, increased sales.
- Standing Out from the Competition: Even with strong SEO, customers often compare businesses before making a purchase. Positive reviews act as a differentiator, tipping the scales in your favor and driving more sales.
Studies reveal the undeniable impact of reviews on consumer behavior:
- Star Power: A staggering 94% of consumers consider using a business with a 4-star rating, compared to just 57% for a 3-star rating.
- Increased Spending: Customers are willing to spend 31% more at businesses with excellent reviews.
By actively managing your online reputation and showcasing positive reviews, you can build trust, attract new customers, and ultimately, unlock significant revenue growth.
7. Improve your company services
Online reviews are a treasure trove of customer insights, offering invaluable guidance for improving your company’s services and staying ahead of the curve. Here’s how our online review management system empowers you:
- Uncover Hidden Issues: Reviews can reveal customer pain points you might not have been aware of. This can be anything from missing features to unexpected challenges they face while interacting with your business.
- Benchmark Against Competitors: Customer feedback can shed light on your competition’s strengths, prompting you to identify areas where you can differentiate your services and develop a stronger unique selling proposition (USP).
- Respond and Adapt: For instance, imagine you’re a heating oil delivery company and customers consistently request online ordering. While implementing such a system may take time, acknowledging their feedback and outlining your plans to address it demonstrates a commitment to improvement.
- Actionable Insights: Our Right Symbol Review Management system goes beyond basic reviews. We utilize a Net Promoter Score (NPS) metric, where customers rate their likelihood to recommend your business (0-10).
- Personalized Feedback Loops: Based on their NPS score, we generate targeted feedback forms. For low scores, we delve deeper to understand the problem and explore solutions. High scores provide an opportunity to understand what delights your customers, allowing you to replicate those successes.
In essence, we provide you with real customer data, empowering you to make data-driven decisions that enhance your services and strengthen your competitive edge.
How does Right Symbol’s online review management service work?
Right Symbol offers a comprehensive approach to online review management, helping businesses build a strong and positive online reputation. Here’s a breakdown of their process:
- Understanding Your Business: They prioritize personalization by taking the time to learn about your company, industry, and goals. This ensures the strategy they develop is tailored to your specific needs and drives impactful results.
- Leveraging Your Email List: If you have an existing email list, Right Symbol can utilize it to reach out to your customers directly. This allows you to connect with them on their preferred communication channel and encourage them to share their positive experiences.
- Personalized Email Surveys: Right Symbol doesn’t use generic surveys. They create customized surveys that incorporate your company’s name and logo. These surveys are also dynamic, meaning they adapt to user responses. For instance, a customer with a positive experience will receive different follow-up questions compared to someone with a negative experience.
- Strategic Email Scheduling: Their team develops a strategic email schedule to distribute the surveys effectively. This often involves sending emails over a set period to avoid overwhelming your customers. For instance, with a list of over 1,000 emails, they might spread the surveys out over 90 days.
- Reviewing Your Results: Right Symbol provides easy access to your review results. This allows you to see the positive feedback you’re generating and monitor any reviews left on social media platforms.
- Addressing Negative Reviews: They understand the concern about negative reviews. However, their strategy focuses on encouraging satisfied customers to share their positive experiences, which helps build a stronger overall online reputation.
- Contacting Right Symbol: If you have any questions about their online review management services, you can reach their team directly by phone.
If you have questions about our online review management service, call our team at +1 (347) 486-6388.
Table of Contents
- Why should you manage reviews?
- Why invest in custom SEO reporting services from Right Symbol?
- 1. Expand your unique selling points
- 2. Maximize your team’s time
- 3. Enhance your SEO strategy
- 4. Build your social following
- 5. Grow brand awareness
- 6. Increase sales and revenue
- 7. Improve your company services
- How does Right Symbol’s online review management service work?
Why should you manage reviews?
In today’s digital world, your online reputation is critical. Reviews left by past customers can significantly impact your business, influencing whether potential customers choose you or your competitors.
Reviews hold immense weight. Platforms like Google, Facebook, Yelp, and even your own website can host reviews, and people rely on them heavily. Studies show that a significant portion of consumers check online reviews before making a purchase. Positive reviews can act as strong endorsements, building trust and attracting new customers. Conversely, negative reviews, if left unaddressed, can damage your reputation and deter potential business.
By actively managing reviews, you can shape how customers perceive your brand. Here’s how:
- Encourage Positive Reviews: Prompt satisfied customers to leave feedback by making the process easy and accessible.
- Respond to All Reviews: Acknowledge both positive and negative reviews. Thank customers for their compliments and show appreciation for their business. For negative reviews, address concerns promptly and professionally, demonstrating your commitment to customer satisfaction.
By strategically managing reviews, you can leverage the power of online feedback to build trust, strengthen your reputation, and ultimately drive business growth.
Why invest in custom SEO reporting services from Right Symbol?
In today’s digital landscape, online reviews hold immense sway over consumer decisions. A staggering 80% of users report that reviews can influence them to change their minds about a purchase. This highlights the critical role online reputation management plays for businesses of all sizes, from local stores to international franchises.
Here are seven compelling reasons to invest in managing your online reviews:
1. Expand your unique selling points
Professional online review management can significantly amplify your unique selling points (USPs). By cultivating a wealth of genuine customer reviews and feedback, you’ll be effectively showcasing the value your business brings to the marketplace.
This client feedback serves a dual purpose. It not only highlights your strengths but also illuminates areas for improvement. For instance, imagine you offer HVAC services and receive consistent feedback about technicians arriving late. By addressing this concern, you’ll directly enhance your service quality – a change that won’t go unnoticed by potential customers.
Beyond showcasing value, another powerful USP you can leverage is your Net Promoter Score (NPS). Here at Right Symbol, our online review management services include customer surveys designed to measure your NPS. This score indicates how likely your customers are to recommend your business to others.
Depending on your score (which ranges from -100 to 100), you can strategically promote your NPS to attract new clients. For perspective, the average NPS sits around 39. By consistently improving client satisfaction, you can achieve an industry-leading NPS (typically between 70 and 100) – a powerful selling point to share with your target audience.
2. Maximize your team’s time
Professional online review management offers another significant advantage: maximized team efficiency. Regardless of your industry, monitoring online reviews is crucial for maintaining a positive reputation. This task can be assigned to an in-house team member or outsourced to an agency.
Partnering with a review management company, like Right Symbol, allows you to optimize your internal team’s valuable time. This frees them to focus on core tasks that require their specialized skills and expertise. Additionally, it eliminates the need for your team to undergo extensive training on online review management strategies.
Furthermore, you gain a dedicated and experienced account manager who possesses a deep understanding of the intricacies of online reviews. Their knowledge empowers them to help you cultivate a greater volume of reviews from satisfied customers, along with valuable and actionable feedback to improve your business.
3. Enhance your SEO strategy
In today’s digital landscape, a strong online presence is vital. Consumers, regardless of whether a business has a physical location or operates solely online, turn to the internet to research, discover and compare companies. Statistics show a staggering 80% of users begin their product research journey online.
This highlights the importance of not only establishing an online presence but also nurturing its growth. Consequently, more and more businesses are prioritizing Search Engine Optimization (SEO) strategies. But what exactly is SEO? It encompasses a variety of tactics designed to elevate your website’s ranking in organic search results.
Imagine searching for something online, be it the latest smartphone or recent shipping regulations. You’ll encounter a combination of paid search results and organic search results. While paid search, also known as Pay-Per-Click (PPC) advertising, offers value, a well-defined SEO strategy remains essential.
Ranking on the first page of search results prioritizes your website for users. This positioning holds immense value because a whopping 75% of users never venture beyond the first page of search results. Additionally, unlike PPC, you’re not constantly paying to maintain that position.
This isn’t to say PPC lacks value – it absolutely does. In fact, SEO and PPC can work hand-in-hand within a marketing strategy.
The key takeaway here is that reviews can significantly enhance a local business’s SEO strategy. While Google’s organic search results consider over 200 ranking factors, reviews hold significant weight for local searches, which are influenced by a user’s location.
For local businesses, securing a top spot in search results is crucial. Why? Local searches boast a conversion rate near 100%, translating into more foot traffic, more sales, and ultimately, more revenue.
4. Build your social following
Did you know that 74% of people turn to social media for guidance on their purchases? Shockingly, only 26% of businesses leverage social media in their strategy. This means many companies, including your competitors, are missing out!
Social media offers a wealth of benefits for your business:
- Connect with existing customers: Foster stronger relationships with your current audience.
- Expand your reach: Find new potential customers who are interested in what you offer.
- Build engagement: Create a conversation with your audience, both current and future.
- Share your story: Keep everyone updated on company news, blog posts, and more.
At Right Symbol, our social media specialists are experts at maximizing these advantages for your business. We also connect social media with our online review management services. When a client gives you a glowing testimonial, we encourage them to share it on your preferred social media platforms.
These platforms could include:
- Google Business Profile
- Yelp
- Indeed
- Glassdoor
The more positive reviews your business accumulates, the more trust you build with potential customers. This is especially important considering the massive number of social media users (over 2 billion!) and the fact that online reviews are trusted 12 times more than product descriptions by consumers.
5. Grow brand awareness
In today’s crowded market, standing out is crucial. Positive online reviews are a powerful tool to build brand awareness and establish yourself as a leader. But negative reviews can damage your reputation just as quickly.
Our online review management services help you achieve two key goals:
- Cultivate Positive Brand Perception: We proactively encourage satisfied customers to leave reviews on relevant platforms like social media and your website. This showcases your commitment to quality and customer satisfaction, building trust with potential shoppers.
- Increase Brand Visibility: Positive reviews on various platforms can improve your search engine ranking, making it easier for potential customers to discover your business.
By actively managing your online reputation, you present a professional and trustworthy image to potential customers. This translates to increased brand awareness, attracting new leads, and ultimately, driving sales.
6. Increase sales and revenue
In today’s competitive landscape, online reviews hold immense power. They can significantly impact your sales and revenue in several ways:
- Building Trust with Testimonials: We strategically request reviews from satisfied customers who have opted-in for communication. These testimonials serve as powerful trust signals on your website, influencing buying decisions.
- Leveraging Social Proof on Social Media: We encourage satisfied customers to share their positive reviews on your social media platforms. This not only enhances your social media presence but also strengthens your social media strategy by showcasing authentic customer experiences.
- Data-Driven Improvement: Our team analyzes customer feedback to identify areas for improvement in your products or services. By addressing these insights proactively, you can enhance customer satisfaction, leading to more positive reviews and ultimately, increased sales.
- Standing Out from the Competition: Even with strong SEO, customers often compare businesses before making a purchase. Positive reviews act as a differentiator, tipping the scales in your favor and driving more sales.
Studies reveal the undeniable impact of reviews on consumer behavior:
- Star Power: A staggering 94% of consumers consider using a business with a 4-star rating, compared to just 57% for a 3-star rating.
- Increased Spending: Customers are willing to spend 31% more at businesses with excellent reviews.
By actively managing your online reputation and showcasing positive reviews, you can build trust, attract new customers, and ultimately, unlock significant revenue growth.
7. Improve your company services
Online reviews are a treasure trove of customer insights, offering invaluable guidance for improving your company’s services and staying ahead of the curve. Here’s how our online review management system empowers you:
- Uncover Hidden Issues: Reviews can reveal customer pain points you might not have been aware of. This can be anything from missing features to unexpected challenges they face while interacting with your business.
- Benchmark Against Competitors: Customer feedback can shed light on your competition’s strengths, prompting you to identify areas where you can differentiate your services and develop a stronger unique selling proposition (USP).
- Respond and Adapt: For instance, imagine you’re a heating oil delivery company and customers consistently request online ordering. While implementing such a system may take time, acknowledging their feedback and outlining your plans to address it demonstrates a commitment to improvement.
- Actionable Insights: Our Right Symbol Review Management system goes beyond basic reviews. We utilize a Net Promoter Score (NPS) metric, where customers rate their likelihood to recommend your business (0-10).
- Personalized Feedback Loops: Based on their NPS score, we generate targeted feedback forms. For low scores, we delve deeper to understand the problem and explore solutions. High scores provide an opportunity to understand what delights your customers, allowing you to replicate those successes.
In essence, we provide you with real customer data, empowering you to make data-driven decisions that enhance your services and strengthen your competitive edge.
How does Right Symbol’s online review management service work?
Right Symbol offers a comprehensive approach to online review management, helping businesses build a strong and positive online reputation. Here’s a breakdown of their process:
- Understanding Your Business: They prioritize personalization by taking the time to learn about your company, industry, and goals. This ensures the strategy they develop is tailored to your specific needs and drives impactful results.
- Leveraging Your Email List: If you have an existing email list, Right Symbol can utilize it to reach out to your customers directly. This allows you to connect with them on their preferred communication channel and encourage them to share their positive experiences.
- Personalized Email Surveys: Right Symbol doesn’t use generic surveys. They create customized surveys that incorporate your company’s name and logo. These surveys are also dynamic, meaning they adapt to user responses. For instance, a customer with a positive experience will receive different follow-up questions compared to someone with a negative experience.
- Strategic Email Scheduling: Their team develops a strategic email schedule to distribute the surveys effectively. This often involves sending emails over a set period to avoid overwhelming your customers. For instance, with a list of over 1,000 emails, they might spread the surveys out over 90 days.
- Reviewing Your Results: Right Symbol provides easy access to your review results. This allows you to see the positive feedback you’re generating and monitor any reviews left on social media platforms.
- Addressing Negative Reviews: They understand the concern about negative reviews. However, their strategy focuses on encouraging satisfied customers to share their positive experiences, which helps build a stronger overall online reputation.
- Contacting Right Symbol: If you have any questions about their online review management services, you can reach their team directly by phone.
If you have questions about our online review management service, call our team at +1 (347) 486-6388.
3 tips for responding to online reviews
Online reviews can be a double-edged sword. Disgruntled customers might vent frustrations, while happy ones can spread positive word-of-mouth. The key to managing this online reputation lies in thoughtful responses.
When managing and responding to reviews of all kinds, it’s important to keep your cool and remember these tips.
1. Stay positive
People understand that mistakes happen. When faced with a negative review, view it as an opportunity to shine. A well-crafted response that acknowledges the customer’s concern and demonstrates a commitment to improvement can turn a critic into a loyal customer. Remember, potential customers are watching how you handle complaints.
2. Look for solutions
Negative reviews often highlight areas for improvement. If a customer had a bad experience, actively seek solutions. Did a restaurant have slow service? Offer a sincere apology and a complimentary meal on their next visit. Taking these steps showcases your dedication to customer satisfaction and a willingness to go the extra mile.
3. Make an effort to reply
Taking the time to respond to reviews, both positive and negative, demonstrates that your company prioritizes customer service. Consistent replies signal that you value customer feedback and are invested in building relationships. To streamline this process, consider using alert services that notify you of new reviews, allowing you to manage your response time effectively.
Why Right Symbol for your
Mobile Application Development Services?
More than one decades of experience
With over 10 years in the industry, we’ve honed our skills across countless mobile app projects. We understand the intricacies of mobile development and can navigate the ever-changing landscape to ensure your app stays ahead of the curve.
More than $1 Million driven in revenue for clients
Our results speak for themselves. We’ve helped clients achieve significant growth through innovative mobile app solutions. From increased revenue to enhanced user engagement, we have a proven track record of delivering impactful results.
A client retention rate of nearly 100%
Our dedication to client satisfaction is reflected in our near-perfect retention rate. We go the extra mile to ensure you’re happy with the entire development process, from initial concept to final launch.
A dedicated account manager
We believe in building strong relationships with our clients. That’s why you’ll be assigned a dedicated account manager who will be your single point of contact throughout the project. This ensures seamless communication and clear understanding of your goals.
Testimonials
What Our Client’s Say
“ Analytical mind and great skills ”
I had the pleasure of working with Right Symbol. Their broad product knowledge, analytical mind, and great people skills make them a well-rounded digital transformer. Having them as a part of any team will make the work more enjoyable and efficient.
- (4.7 Out of 5)
“ I personally learned a lot with team ”
I had the opportunity to work with Right Symbol on a regular basis on our project, and it has always been a pleasure. I personally learned a lot about digital strategies while working with them. I wish the team the best of luck for future ventures. Stay in touch, and we will keep growing!
- (4.9 Out of 5)
" Result-driven strategies "
I recommend Right Symbol for your digital marketing needs. Their excellent attitude towards the product and their result-driven strategies make them different. They are creative, passionate, and result-oriented. I am looking forward to working with them again in the future.
- (4.3 Out of 5)